Effective Date: 30 June 2025
Website: https://retainproperty.com.au
Business Name: Retain Property
1. Introduction
Retain Property is committed to protecting your privacy as a client, visitor, or user of our website and services. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your personal information, you agree to the terms of this policy.
2. What Information We Collect
We may collect and hold the following types of personal information:
- Identification details – Name, date of birth, gender
- Contact details – Email address, phone number, mailing address
- Property-related information – Investment goals, location preferences, budget, financing status
- Technical information – IP address, browser type, device information, pages viewed, and cookies
- Other data – Any other personal information you provide voluntarily via forms, emails, phone calls, or interactions with us
3. How We Collect Your Information
We collect personal information through:
- Contact forms on our website
- Phone, email, or in-person communication
- Social media or third-party platforms
- Website analytics tools like Google Analytics
- Newsletter signups, surveys, and client onboarding processes
4. Why We Collect Your Information
We collect and use your personal information to:
- Understand your property goals and provide tailored advice
- Respond to enquiries and provide requested services
- Communicate with you about listings, offers, or news
- Improve our website and services through analytics
- Comply with legal obligations
We only collect personal information that is reasonably necessary for our business functions.
5. How We Store and Protect Your Data
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your information may be stored electronically (e.g., cloud-based CRM systems) or in secure physical files.
We use data encryption, access controls, and secure servers for digital information.
6. Disclosure of Your Information
We may share your personal information with:
- Our staff, contractors, or service providers (e.g., conveyancers, mortgage brokers)
- Professional advisors (e.g., legal, accounting)
- Third-party marketing and technology providers (only with consent)
- Government agencies or regulators when required by law
We do not sell or rent your personal information to third parties.
7. Overseas Disclosure
While we aim to store data within Australia, some third-party service providers (e.g., cloud storage, email platforms) may operate overseas. We take reasonable steps to ensure these providers comply with applicable privacy laws.
8. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of any inaccurate or outdated information
To make a request, email us at info@retainproperty.com.au. We may ask for identity verification before processing your request.
9. Marketing Communications
With your consent, we may use your contact details to send you updates, offers, or insights via email or SMS. You can unsubscribe at any time using the link provided in our emails.
10. Cookies and Website Analytics
Our website uses cookies and tracking tools to:
- Understand user behaviour and improve experience
- Tailor advertising and content
You can disable cookies via your browser settings, though some features may not function properly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the revised effective date.
12. Contact Us
If you have any questions, complaints, or concerns about your privacy, please contact:
Privacy Officer
Retain Property
Email: luke@retainproperty.com.au
Phone: 0411378478
Website: https://retainproperty.com.au
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